Question 1

What is Wazelo CRM?

Accepted Answer

Wazelo CRM is the best WhatsApp CRM software for Indian businesses. It provides a shared team inbox, bulk WhatsApp campaign broadcasting, no-code automation workflows, AI chatbot builder, analytics dashboard, and contacts management — all in one platform. Trusted by 500+ growing businesses across real estate, e-commerce, healthcare, and education.

Question 2

How much does Wazelo CRM cost?

Accepted Answer

Wazelo CRM pricing starts at ₹499/month for the Starter plan (5 users, 5 WhatsApp sessions, 5,000 messages/month). The Growth plan is ₹999/month and the Pro plan is ₹1,999/month. Enterprise plans with custom limits are available from ₹3,999/month. All plans include a 14-day free trial with no credit card required.

Question 3

Does Wazelo CRM work with WhatsApp Business API?

Accepted Answer

Yes. Wazelo CRM is built on the WhatsApp Business API (Meta BSP). It supports multiple WhatsApp sessions, official message templates, and all Meta compliance requirements. Unlike the free WhatsApp Business App, the API enables unlimited team access, bulk messaging, automation, and chatbots.

Question 4

Can I send bulk WhatsApp messages with Wazelo CRM?

Accepted Answer

Yes. The Bulk Campaigns feature lets you broadcast personalised WhatsApp messages to thousands of contacts at once. You get real-time delivery tracking, smart retry logic, and detailed analytics. The Growth plan includes 25,000 messages/month and the Pro plan includes 1,00,000 messages/month.

Question 5

Is Wazelo CRM better than Interakt, Wati, or AiSensy?

Accepted Answer

Wazelo CRM offers a complete WhatsApp CRM suite purpose-built for Indian SMEs — combining shared inbox, campaigns, automation, chatbot, and analytics in one affordable platform starting at ₹499/month. Compared to Interakt, Wati, and AiSensy, Wazelo CRM provides more features per rupee with India-first pricing and dedicated support.

Question 6

Can multiple team members use the same WhatsApp number?

Accepted Answer

Yes. Wazelo CRM's shared WhatsApp inbox lets your entire team collaborate on the same WhatsApp number simultaneously. Conversations can be assigned to specific agents, tracked to resolution, and monitored with real-time analytics. The Starter plan supports 5 users and 5 WhatsApp sessions.

Question 7

Is there a free trial for Wazelo CRM?

Accepted Answer

Yes, all Wazelo CRM plans include a 14-day free trial. No credit card is required to get started. You can access all features of your chosen plan during the trial period.

Question 8

Which industries can use Wazelo CRM?

Accepted Answer

Wazelo CRM works for any business that uses WhatsApp for customer communication. It is especially popular in real estate (lead management), e-commerce (order updates, abandoned cart recovery), healthcare (appointment reminders), education (student communication, admissions), and financial services (loan applications, policy renewals) across India.

Question 9

How does WhatsApp automation work in Wazelo CRM?

Accepted Answer

Wazelo CRM's no-code automation builder lets you create WhatsApp workflow rules without any coding. You can set up auto-replies, lead routing based on keywords or time, drip message sequences, follow-up flows, and chatbot triggers. Automations run 24/7 and can be combined with the chatbot builder for complete self-service experiences.

Question 10

Is Wazelo CRM safe and secure?

Accepted Answer

Yes. Wazelo CRM is built on Meta's official WhatsApp Business API infrastructure with end-to-end encryption. All data is stored with enterprise-grade security, role-based access controls, and audit logs. Wazelo CRM is fully compliant with Meta BSP requirements and data protection regulations applicable in India.

We're here to help.

Email us

Support

Partnerships

Send us a message

Typical response times

Ready to start?