Your whole team.
One inbox.
Your team's WhatsApp chats in one place. Assign them, reply with media or quick replies, and close with AI help.
Every chat has an owner.
Connect your WhatsApp number by QR and every conversation lands in Wazelo, live. Agents work their own inbox. Admins and Managers can open any team member's inbox, set who a chat is assigned to, and track response times against SLA policies. While replying, AI summarises the chat and suggests what to say next.
What you can do
An inbox for every teammate
Agents see their own chats. Admins and Managers pick any team member and see that person's conversations in real time, with All and Unread tabs and search by name or phone.
Media, buttons and lists
Send images, video, audio and documents with captions, or build interactive button and list messages.
Quick replies with /
Type / in the composer to search your saved replies by title or shortcut.
AI Summary and Insights
Summarise a chat, see sentiment, intent and a suggested next action, and tap an AI reply to fill the composer.
Contact Info beside every chat
Lead Status, Assigned To, phone, email, owner and tags, without leaving the conversation.
SLA policies
Set First Response, Avg Response or Resolution targets by priority, with warning and breach alerts.
In detail
Conversation actions
- Close
- Reopen
- Archive
- Create deal
- Send Survey
- Delete (messages kept for audit)
In the composer
- Images
- Video
- Audio
- PDF, Word, Excel
- CSV and text files
- Captions
- Button messages
- List messages
- / quick replies
- AI reply suggestions
AI Insights shows
- Sentiment
- Confidence
- Intent
- Suggested action
- Suggested labels
- Priority
- Language
- Knowledge base answers
Up and running in minutes
Connect WhatsApp
In WhatsApp, open Settings, Linked Devices, Link a Device, and scan the QR code in Wazelo.
Invite your team
Add people as Admin, Manager or Employee and edit what each role can do.
Reply from one place
Open a chat and answer with text, media, a / quick reply or an AI suggestion.
Assign and close
Managers set Assigned To in Contact Info. Close, archive or send a CSAT survey when done.
See it in action
Your team's shared inbox.
Questions
Do I need the WhatsApp Business API?
No. You link your existing WhatsApp number by scanning a QR code from Linked Devices, the same way WhatsApp Web works. Each user connects one number.
Can a manager see every agent's chats?
Yes. Admins and Managers choose a team member in the inbox and see that person's conversations. Only they can change who a chat is assigned to.
Do the AI features cost extra?
AI Summary, Insights and reply suggestions use AI credits from your plan: 50 a month on Starter, 200 on Growth and 500 on Pro. The Solo plan has none.
What happens when I delete a conversation?
It leaves the inbox, but its messages are kept for audit purposes.