Every channel.
One inbox.
Answer Instagram DMs and Messenger chats in the same inbox as WhatsApp, each marked with its channel.
Where your customers already are.
WhatsApp connects by QR code, or through the Meta Cloud API for a WhatsApp Business number. From Settings, Channels you can also add Instagram Direct Messages, a Facebook Messenger page and an email account. Instagram and Messenger messages land in the shared inbox with a channel badge and filter, and a website chat widget puts a chat bubble on your site.
What you can do
WhatsApp two ways
Link a number by QR code in a minute, or connect a WhatsApp Business number through the Meta Cloud API.
Instagram DMs
Receive and reply to Instagram Direct Messages from the inbox.
Facebook Messenger
Connect a Facebook Page and answer Messenger chats next to WhatsApp.
Send email from the inbox, with a subject line, through your own SMTP account.
Channel badges and filter
Every conversation shows where it came from, and you can filter the inbox by channel.
Website chat widget
Add a chat bubble to your site with one script tag, in your colour, with your logo and welcome message.
In detail
Channels
- WhatsApp (QR)
- WhatsApp Cloud API
- Instagram DMs
- Facebook Messenger
- Email (SMTP)
Channel controls
- Add Channel
- Edit
- Suspend
- Reactivate
- Delete
- Rate limit per channel
Widget settings
- Position
- Primary Color
- Welcome Message
- Input Placeholder
- Company Name
- Avatar / Logo
- Pre-chat Form
- AI Assistant
Up and running in minutes
Open Channels
In Settings, Channels, click Add Channel and pick a type.
Add your details
Enter your Page ID and access token for Meta channels, or SMTP details for email.
Point Meta's webhook
Set your Meta app's webhook to the URL Wazelo shows for that channel.
Answer from the inbox
Conversations arrive with a channel badge. Filter by channel when you need to.
Every channel, one list.
Questions
Is connecting Instagram and Messenger one click?
Not yet. You add the Page ID and access token from your Meta app, then point Meta's webhook at Wazelo.
Can I receive email in the inbox?
Sending works today. Receiving email needs a custom relay, so most teams use email for outgoing messages for now.
Do website widget chats appear in the inbox?
Not yet. Widget messages can trigger automation rules, and the widget's AI Assistant can answer from your knowledge base.