Features/Multi-Channel

Every channel.
One inbox.

Manage WhatsApp, Instagram DMs, Facebook Messenger, and Email conversations from a single shared inbox — with the same automations, routing, and analytics across all channels.

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Your customers don't stay on one channel.

A lead might find you on Instagram, message on WhatsApp, and follow up by email. Without a unified inbox, your team handles each channel in a different tool — missing context, duplicating work, and delivering inconsistent experiences. Wazelo CRM brings WhatsApp, Instagram DMs, Facebook Messenger, and Email into a single workspace where every conversation is managed, routed, and tracked the same way.

What you can do

Key capabilities

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Unified multi-channel inbox

WhatsApp, Instagram DMs, Facebook Messenger, and Email — all in one shared queue. One workflow, all channels.

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Cross-channel routing

Apply the same assignment rules and automation workflows across all channels. No duplicate setup.

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Unified contact timeline

See every message a contact has ever sent — across all channels — in a single conversation timeline.

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Multi-channel automations

Build workflows that trigger and act across channels. Auto-reply on Instagram, follow up on WhatsApp.

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Per-channel analytics

Volume, response time, and CSAT broken down by channel — so you know where to focus investment.

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Consistent brand experience

Same tone, same SLAs, same escalation path — regardless of which channel the customer chose.

How it works

Up and running in minutes

01

Connect your channels

Link your WhatsApp Business number, Instagram account, Facebook Page, and email inbox in the Channels settings. Each connection is authorised via OAuth.

02

All messages arrive in one inbox

Every incoming message from every connected channel lands in the shared inbox queue — with a channel badge showing its origin.

03

Apply the same rules

Your routing rules, auto-replies, and automation workflows apply across all channels automatically. Build once, run everywhere.

04

Report across channels

Your analytics dashboard shows volume, response time, and CSAT for each channel side by side — so you can compare and optimise.

See it in action

Build and send campaigns.

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