All your data — in transit and at rest — is encrypted. Your conversations and contact information are never stored in plain text.
Wazelo CRM uses the official WhatsApp Business API via Meta's Cloud API. All message handling complies with Meta's policies.
Admins, managers, and agents each have scoped permissions. Agents see only their assigned conversations — nothing more.
Each organisation's data is completely isolated. No other customer can ever see your conversations, contacts, or settings.
Every user action — login, message sent, contact edited, settings changed — is logged for compliance review.
Strong authentication with short-lived sessions, automatic token rotation, and rate-limited login to prevent brute-force attacks.
Wazelo CRM is hosted on reliable cloud infrastructure with high availability, automatic backups, and network-level protection — so your team stays connected and your data stays safe, around the clock.
Want a detailed security briefing for your procurement or compliance team? Contact usand we'll walk you through our architecture privately.
Wazelo CRM is designed with compliance in mind — whether you're in healthcare, finance, or education.
All messaging complies with Meta's WhatsApp Business Policy and Commerce Policy.
Infrastructure can be configured for data residency requirements in India and other jurisdictions.
Full activity logs for every user action. Export logs for internal compliance review at any time.
Our team is happy to walk you through our security architecture, answer compliance questions, or provide documentation for your procurement process.