Know how customers
really feel.
Automatically send satisfaction surveys after every resolved WhatsApp conversation. Collect scores, read responses, and identify your best and worst-performing agents.
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Survey sends the moment a conversation is marked resolved. No manual trigger required.
Choose your rating format — numeric scale or thumbs up/down. Tapping sends the response instantly.
After the rating, optionally ask a follow-up question to capture qualitative feedback.
Every CSAT score is linked to the agent who handled the conversation. Agent leaderboards update in real time.
Average score by agent, team, date range, and conversation tag. Spot trends before they become problems.
Get notified immediately when a contact gives a 1 or 2-star rating so you can follow up fast.
Turn on CSAT surveys in your settings and choose your rating format. One toggle — no template approvals needed.
When any agent marks a conversation resolved, the CSAT message is sent to the customer on WhatsApp within seconds.
The customer sees a rating message and taps their score. No forms, no links, no friction.
Every response appears in your CSAT dashboard. Filter by agent, date, or tag to understand performance across your team.