Know how customers
really feel.
Send a rating link on WhatsApp when a chat wraps up. Customers pick 1 to 5 stars, and you see scores by agent.
Ask at the right moment.
When a conversation is done, the agent clicks Send Survey. The customer gets a WhatsApp message with a link to a short page, picks Poor to Excellent, and can add a comment. Every response is tied to the conversation and the agent who handled it, so the CSAT dashboard shows how each person on your team is doing.
What you can do
Send Survey from any chat
One click in the conversation header sends the rating link to the customer on WhatsApp. You decide which chats get a survey.
1 to 5 stars
Customers choose Poor, Fair, Good, Very Good or Excellent on a simple mobile page.
Optional comment
Customers can add a few words with their rating, so you know why.
Scores by agent
Each agent's average rating and number of reviews, side by side.
Rating distribution
How many responses landed on each star, plus Satisfied (4-5) and Dissatisfied (1-2) counts.
Recent responses
Contact, agent, rating, comment, sent time, and Responded or Pending for every survey.
In detail
Dashboard cards
- Avg Rating
- Responses
- Satisfied (4-5)
- Dissatisfied (1-2)
Rating scale
- 1 Poor
- 2 Fair
- 3 Good
- 4 Very Good
- 5 Excellent
Time periods
- Today
- This Week
- This Month
Up and running in minutes
Finish the conversation
Help the customer in the shared inbox as usual.
Click Send Survey
The customer gets a WhatsApp message with a link to rate their experience.
The customer rates
They tap 1 to 5 stars, add an optional comment and press Submit Feedback.
Review the dashboard
Admins and Managers open CSAT to see the average, per-agent scores and every response.
Ratings, straight from WhatsApp.
Questions
Are surveys sent automatically when a chat closes?
No. An agent sends each survey with the Send Survey button, so you choose which conversations get one.
What does the customer see?
A WhatsApp message asking them to rate their experience, with a link to a short page: 1 to 5 stars, an optional comment and a Submit Feedback button. They don't need to log in.
Who can see CSAT results?
Admins and Managers. The CSAT menu is hidden for Employees and for Solo / Freelancer accounts.
Can I send a survey twice?
Each conversation has one survey. Sending it again resends the link and updates the sent time.